Bill Pay

Pay Online Portal Help Guide

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Make the most of the ePay Portal:

Pay Online

Start here to pay your bill online. All payments are related only to the invoice amount entered. One-time guest can choose "Pay as Guest" otherwise create or log in to an account to store payment methods and track payment history.

Create an Account

With an account on the Payment Portal, you no longer have to search or wait for your statements, you can review invoices any time there is an unpaid balance

To create an account, enter contact information and create a username and password. Passwords must be 8 characters and contain upper case, lower case, letter, number, and symbol.

Once created, enter the username and password to login.

Pay as Guest

You do not have to create an account to make a payment on an invoice.

To pay as a guest, search for the invoice using the Payor First Name, Last Name, and Invoice Total amount. Once matched, Pay Invoice will display with Bill To, Invoiced date, Invoice Total, and Amount Due. Enter Payment Amount and Payment Method.

If paying by credit card, enter the information found on the credit card and billing address. If Paying by Bank Account, enter the bank information and billing address. Then click Submit Payment. Applying Payment will display, do not reload the page. A confirmation will display: Payment Received with the amount paid and paid on date.

Login

To login, enter the username and password. The Pay Invoice screen will display.

Enter the Payor First Name, Last Name, and Invoice total to search.

Once matched, Pay Invoice will display with Bill To, Invoiced date, Invoice Total, and Amount Due. Enter Payment Amount and select Payment Method.

Click the drop down to select New Payment Method. Once a method has been added, the option will be to save and select it at a later date without re-entry.

If paying by credit card, enter the information found on the credit card and billing address. If Paying by Bank Account, enter the bank information and billing address. Select to Save this payment method for future use without re-entry. Then click Submit Payment. Applying Payment will display, do not reload the page. A confirmation will display: Payment Received with the amount paid and paid on date.

Navigation Menu

Pay Invoice

Pay Invoice will display to choose an invoice to pay. Recent invoice(s) are displayed or search for an invoice to pay.

Click Pay This Invoice to make a payment on a recent invoice. Enter Payment Amount and select Payment Method.

Enter First Name, Last Name, and Invoice Total to search for an invoice to pay. Once matched, Pay Invoice will display with Payee, date, Invoice Total, and Amount Due. Enter Payment Amount and select Payment Method.

If searching for an invoice but not matched, an error will display. Check to ensure spelling is correct and Invoice total matches the original amount.

Payment Methods

Payment Methods will display all saved payment methods. Displayed will be the type of payment, payor name, account ending number, and expiration date if credit card. Once a payment method is added, it cannot be edited. If changes are needed, select Add payment method to re-enter and then click the X to delete the entry in question. Verify to remove payment method by clicking YES.

Payment History

Payment History displays all payments made with the Invoice Bill To, Invoiced date, Invoice Total, date, method, and amount of the payment. This list is view only; edits are disabled.

Residents

Residents displays those invoices which have been paid. Here you can link multiple payers to your account for easier bill payment and management.

Recurring PaymentsAvoid late or missed payments. Set up recurring payments to ensure your bills are paid timely, through the payment method of your choice.

Use Recurring Payments to setup recurring payments for the residents that you have paid invoices. Click on the Resident to setup payments.

Future invoices will be automatically charged to the payment method below on the day selected, up to the indicated max amount. Enter the maximum Monthly Amount then select the Day of the Month and the Payment Method.

Once setup, Recurring Payments will display the payments setup with the Resident Name, payment method type, name, and last 4 of the account. Click the pencil to edit the recurring payment details or the X to delete.

Log Out

Click Log Out to return to the Pay Online home screen.

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